Sign-in
| Message or problem |
Cause and fix |
| "This address is not confirmed yet." |
Open the link in the confirmation email. "Send the confirmation email again" sends a new one. |
| "Email address or password is not correct." |
Check both. "Forgot password?" sends a reset link. |
| "This link has expired." |
Request a new one. |
| "Too many attempts." |
Wait a few minutes. |
| "That code is wrong or has expired." |
Use the code the authenticator app is showing right now. It changes every 30 seconds. |
| No access to the authenticator app any more |
Write to support@abacado.com. |
| "Several demos were already started from your network today." |
Try again tomorrow or create a free account. |
Calendar
| Message or problem |
Cause and fix |
| "Your calendar is paused" |
The trial or Pro has ended. The connection stays stored and resumes with Pro. |
| "Google access has expired." |
Click "Reconnect" under Settings › Calendars. |
| "Without calendar access Aevo cannot show any events." |
The calendar box was not ticked during consent. Connect again and tick it. |
| "Your Google Workspace admin has not approved Aevo yet." / "Your IT administrator has to approve Aevo." |
Your organization has to allow Aevo. Contact IT. |
| "This connection was started in another Aevo account." |
Start connecting again from the account you are signed in to now. |
| CalDAV: "Authentication failed (401)" |
Check username and app password. For Apple you need an app-specific password from appleid.apple.com. |
| CalDAV: connection failed |
Check the server URL. For iCloud it is https://caldav.icloud.com/. |
| Events are missing from the timeline |
Check whether the calendar is visible in the current workspace (Settings › Workspaces) and, for Google, whether it is active under "Choose calendars". |
| An event does not count against free time |
It was accepted tentatively and "Count tentative events" is off. Or "Count for availability" is off for that calendar. |
Inbox
| Message or problem |
Cause and fix |
| Gmail or iCloud rejects the password |
You need an app password, not your normal password. |
| Microsoft 365 shows "Reconnect" |
The connection dates from before the inbox existed and covers the calendar only. Reconnect once. |
| "This server address is not allowed." |
Check the server address for typos. |
Board and tasks
| Problem |
Cause and fix |
| A new task is not visible |
A filter hides it. Reset type, project filter and search. |
| A task gets no outline |
It has no effort, is paused, has "Not earlier" in the future, or the free time is not enough. |
| No task has an outline |
Daily capacity is part of Pro. Or it is off ("Today" button), working hours are over, or today is not a work day. |
| "Work on" jumps to another date |
It cannot be later than the deadline. Aevo pulls it forward to the deadline. |
| "Cannot postpone further" |
The deadline has been reached. Move the deadline first. |
| A task is at the top although it has no date itself |
It has stars, was postponed, or a subtask is under pressure. The card "Why this is here" names the reason. |
| Reminder emails do not arrive |
They are part of Pro, the task needs a deadline, and "Reminders before deadlines" has to be on under Settings › General. |
| A file cannot be attached |
Files are part of Pro. The file may be 10 MB at most, and its type has to be allowed. |
Sync
| Message |
Meaning |
| "No connection. Changes will be saved once you are back online." |
Keep working. Aevo catches up. |
| "… changes pending" |
That many changes are waiting for the connection. |
| "A change could not be saved." |
The server rejected a change. Reload Aevo and check your last change. |
Microsoft Teams
| Message or problem |
Cause and fix |
| "Aevo account not linked" |
Connect Microsoft 365 in Aevo with the account you use in Teams (Connect a calendar). Then run the action again. |
| "Unable to reach app" or the app is missing |
Your organization may block third-party apps. Ask your Teams admin. |
| The Microsoft 365 sign-in asks for admin approval |
Your organization does not allow users to consent to apps. An admin can approve Aevo once for everyone. |
| The new task is not on the board |
Reload Aevo or bring the window back to the front. Also check that you are in the chosen workspace. |
Getting help
In Aevo under Help & support in the left rail, through the form on the support page, or by email to support@abacado.com. Wishes and bugs can be reported under Settings › Feedback & roadmap.
